Terms of service

General These Terms of Service apply to all users of tenderlyjewels.shop. We reserve the right to update these terms at any time.

Products All jewelry is made to order and personalized based on the details you provide at checkout. Please double-check all name spellings before submitting your order — we are not responsible for errors in personalization instructions provided by the customer.

Pricing & Payment All prices are in USD. We reserve the right to change prices at any time. Payment is processed securely at checkout.

Shipping Orders are processed within 2–5 business days. Delivery typically takes 10–20 business days depending on your location. Delays may occur during peak seasons. Tracking information will be provided once your order ships.

Returns & Refunds Because our products are personalized, we do not accept returns or exchanges unless the item arrives damaged or defective. If there is an issue with your order, please contact us within 7 days of delivery at [your email address].

Limitation of Liability Tenderly is not liable for any indirect or consequential damages arising from the use of our products or website.

Contact For questions, reach us at [your email address] or through our contact page.