Shipping policy

Processing Time All orders are processed within 2–5 business days. Personalized items may require additional processing time to ensure your custom engraving is perfect.

Delivery Time Once shipped, orders typically arrive within 18–25 business days. Total delivery time is 20–30 business days from the date of purchase. Please note that delivery times may be longer during peak seasons such as holidays.

Shipping Rates Free shipping on all orders.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.

Lost or Delayed Packages If your order has not arrived within 30 business days, please contact us and we will investigate and resolve the issue promptly.

Personalized Orders Because each piece is made to order, please double-check all personalization details before completing your purchase. We are unable to modify orders once production has begun.

Contact Us Questions about your order? Reach us at Tenderlyjeweler@gmail.com.